FAQs
Frequently Asked Questions
Q: How long does shipping take?
A: Orders are processed within 2–5 business days. Once shipped, delivery typically takes 7–20 business days depending on your location.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Q: Do you offer returns?
A: Yes. Eligible items may be returned within 7 days of delivery for store credit. Items must be unworn, unwashed, and in their original condition with tags attached.
Q: Can I get a refund?
A: We currently offer store credit for approved returns. Refunds are only issued for damaged, defective, or incorrect items when applicable.
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of delivery with your order number and photos of the item. We'll work quickly to resolve the issue.
Q: How do I know what size to order?
A: We recommend reviewing the size guide on each product page before purchasing. If you're between sizes, consider sizing up for a more comfortable fit.
Q: Can I change or cancel my order?
A: Orders are processed quickly, so we cannot guarantee changes or cancellations once an order has been placed.
Q: Do you ship internationally?
A: Currently, we ship to select countries. Shipping availability will be displayed at checkout.
Q: My package says delivered, but I haven't received it. What should I do?
A: Please check with neighbors, household members, and your local carrier. Once a package is marked delivered, we are not responsible for lost or stolen packages.
Q: How can I contact Charleigh's Closet?
A: You can reach our customer support team through our Contact Us page or by emailing support@charleighscloset.com.