Returns & Refunds
At Charleigh's Closet, we want you to love your purchase. Because our items are sourced from trusted global fulfillment partners, please review our return policy before placing your order.
Return Requests
We accept return requests within 7 days of delivery for eligible items.
To qualify for a return, items must:
- Be unworn, unused, and unwashed
- Have original tags attached
- Be free from makeup, perfume, stains, pet hair, or damage
- Be returned in their original condition
Store Credit
Approved returns will receive store credit issued electronically.
We do not offer cash refunds for sizing issues, change of mind, or style preferences.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: support@charleighscloset.com
Include:
- Order number
- Clear photos of the item
- Photos of the packaging
If approved, we will provide a replacement, store credit, or refund as appropriate.
Non-Returnable Items
The following items are final sale:
- Sale and clearance items
- Bodysuits
- Swimwear
- Lingerie
- Jewelry
- Accessories
- Gift cards
Shipping Costs
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Order Processing & Cancellations
Orders are processed quickly after purchase. Once an order has been submitted to our fulfillment partners, we cannot guarantee cancellations or modifications.